Title: Client Engagement Specialist (Formerly S&S)
Reports to: Lead Client Engagement Specialist & Single Site Manager  
Type: Full Time/ 3rd Shift 11p-7a

Primary Responsibilities

• Overnight Client Support and Engagement: Build positive, professional relationships with residents during overnight hours by providing support, encouragement, and assistance with immediate needs. Foster a welcoming, trauma-informed environment that promotes dignity, respect, and stability.
• Resident Wellness Monitoring: Conduct routine wellness checks throughout the shift to ensure residents are safe and supported. Identify individuals who may be experiencing medical, behavioral health, or personal crises and respond appropriately
• Crisis Intervention and De-escalation: Respond to resident concerns, conflicts, and behavioral health situations using trauma-informed care and de-escalation techniques. Provide support during crises and coordinate with emergency services, leadership, or on-call staff when necessary.
• Sheehan Operations and Resident Support: Assist residents with shelter-related needs, including orientation to program expectations, access to basic necessities, hygiene items, bedding, meals, and other available resources. Help create a structured and supportive overnight environment.
• Service Coordination and Resource Navigation: Provide information regarding available community resources and St. John Center services. Document resident requests and communicate follow-up needs to case managers and program staff to ensure continuity of care.
• Documentation and Data Entry: Accurately document resident interactions, incidents, referrals, and services provided during the shift. Maintain complete and timely records in agency databases and reporting systems.
• Overnight Safety and Well-Being Monitoring: Maintain awareness of activity throughout the facility to ensure a safe and supportive environment for residents, staff, volunteers, and visitors. Report concerns, maintenance issues, or emergencies according to agency procedures.
• Emergency Response: Respond appropriately to medical emergencies, mental health crises, facility concerns, and critical incidents. Provide accurate information to emergency responders and complete all required incident documentation.
• Property and Facility Stewardship: Assist in maintaining a clean, organized, and welcoming environment throughout the facility. Report maintenance concerns and address minor issues when appropriate to ensure resident comfort and safety.
• Shift Communication and Collaboration
• Provide detailed shift reports and communicate resident concerns, service needs, incidents, and successes to leadership and case management staff. Support seamless transitions between overnight and daytime operations.
• Resident Advocacy: Advocate for residents by helping identify barriers to housing stability, health, and self-sufficiency. Ensure resident concerns are heard and communicated to appropriate staff members for follow-up and support.
• Organizational Representation: Serve as a professional and welcoming representative of St. John Center. Demonstrate the agency’s mission, values, and commitment to ending homelessness through compassionate service and resident-centered care.

Additional Expectations

• Utilize trauma-informed and person-centered approaches in all resident interactions.
• Maintain confidentiality and comply with all HIPAA and agency privacy requirements.
• Demonstrate professionalism, reliability, and sound judgment during overnight operations.
• Participate in required trainings, staff meetings, and professional development opportunities.
• Support agency-wide initiatives that promote resident engagement, housing stability, and overall well-being.

Physical Requirements

• Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications

• High School diploma
• Basic computer literacy including word processing and Google suite
• Effective communication skills

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: Marketing Coordinator
Reports to: Director Of Mission Advancement
Type: Full-time / Non-exempt

Primary Responsibilities

• Social Media & Content Creation
• Manage St. John Center’s social media accounts and maintain a consistent content calendar and posting schedule.
• Develop engaging content highlighting St. John Center’s programs, impact, clients, staff, volunteers, donors, partners, events, and community involvement.
• Write and edit social media posts, short stories, event promotions, calls to action, and other marketing copy.
• Work with staff across programs to identify stories, photos, updates, and content opportunities.
• Capture photos and basic short-form video content for social media and digital communications.
• Schedule and publish content across St. John Center’s social media platforms.
• Monitor engagement, messages, and comments and route inquiries appropriately.
• Track basic social media performance and identify opportunities to improve reach and engagement.
• Create digital and print materials using Canva, Adobe Creative Suite, or similar design platforms.
• Design social media graphics, flyers, invitations, event materials, signage, presentations, email graphics, sponsorship recognition, and other marketing collateral.
• Adapt existing templates and designs for campaigns, programs, events, and organizational needs.
• Maintain consistency with St. John Center’s visual identity, voice, and brand standards.
• Maintain an organized library of photos, logos, templates, graphics, and other marketing assets.
• Coordinate with printers and outside design vendors when needed.
• Maintain and regularly update content on St. John Center’s website.
• Create and update pages for programs, events, campaigns, volunteer opportunities, donation needs, news, and organizational information.
• Ensure website information is current, accurate, accessible, and consistent with St. John Center’s messaging.
• Create basic campaign and event landing pages using existing website tools and templates.
• Monitor basic website analytics and provide updates on traffic and engagement.
• Coordinate more complex website development or technical issues with outside vendors as needed.
• Create, format, schedule, and distribute email communications, including newsletters, event promotions, fundraising messages, program updates, and community communications.
• Maintain organizational email templates and ensure consistent branding.
• Assist with audience segmentation and scheduling of email communications.
• Proofread and test emails before distribution.
• Monitor basic email performance, including open rates, click-through rates, and engagement.
• Support the implementation and maintenance of established automated email journeys and communication workflows.
• Assist the Director of Mission Advancement with testing and improving automated communications.
• Coordinate with outside partners or platform support when advanced automation or technical expertise is required.
• Develop marketing materials and promotional content for fundraising campaigns, special events, volunteer initiatives, and community engagement activities.
• Support event communications, including invitations, social media, email, website content, signage, sponsorship recognition, and event materials.
• Attend select St. John Center events and activities to capture photos, video, and stories.
• Collaborate with the Development Coordinator on communications related to volunteer opportunities and in-kind donation needs.
• Work with the Director of Mission Advancement to maintain a coordinated annual marketing and communications calendar.
• Perform other marketing and communications duties as assigned.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to move throughout St. John Center facilities and community locations to gather content.
• Ability to occasionally lift and carry marketing or event materials.
• Some evening and weekend availability is required for events and special activities.

Minimum Qualifications

• Bachelor’s degree in communications, marketing, public relations, graphic design, or a related field preferred; relevant professional experience may substitute for education.
• Experience creating content for professional or organizational social media.
• Strong writing, editing, and proofreading skills.
• Experience with Canva or another graphic design platform.
• Comfortable learning and working with website and email marketing platforms.
• Strong organizational skills and ability to manage multiple deadlines.
• Strong attention to detail.
• Ability to work collaboratively with staff across different programs and departments.
• Comfortable interacting with clients, volunteers, donors, community partners, and staff.
• Commitment to communicating about people experiencing homelessness with dignity and respect.

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.