Title: Outreach Housing Specialist
Reports to: Outreach Manager
Type: Full-time / Non-exempt, 36.25 hours/week, M-F 7:45am-4pm,

Description

The Outreach Housing Specialist plays a crucial role in St. John Center’s mission to end
homelessness. By connecting individuals and families to stable housing, this position
ensures that those experiencing homelessness can overcome barriers and transition into
permanent housing with dignity and support. In collaboration with other members of the
Outreach Team, the Outreach Housing Specialist will focus on assisting clients’ transition
into housing by helping them identify income aligned housing, obtain housing vouchers,
and navigate the housing process. In this role the Outreach Housing Specialist will also
work to build and sustain relationship with landlords and property owners. The Outreach
Team works within a harm reduction and person-centered model. All duties are
performed with a multidisciplinary and multi-agency team approach. This role is pivotal in
addressing homelessness by connecting clients to stable housing opportunities.

Benefits

Paid Time Off (PTO) Vacation, Sick and Holidays Medical, Dental, Vision, Basic
Life/AD&D, STD, Continuing Education & Flexible Schedule, and IRA match (up to 3%)

Responsibilities

Work responsibilities will include but are not limited to:

• Conduct outreach to engage individuals experiencing homelessness and assess their barriers to housing; offer a spectrum of assistance to clients to address their barriers to housing.
• Serve as the housing expert of the Outreach Team and remain abreast of new housing opportunities for clients;
• Host housing groups Outreach clients and individuals experiencing unsheltered homelessness at least bi-weekly.
• Make referrals and complete necessary follow-up to both internal programs and external community partners;
• Advocate for clients throughout the rental application process and provide direct assistance with filling out forms, working with supportive organizations, obtaining necessary documentation, aiding in the apartment search, and completing the move-in process;
• Accompany clients as they view apartments and meet with landlords and community partners;
• Provide crisis intervention as necessary and provide harm reduction services;
• Serve as a member of the Outreach Team to assist clients with a myriad of self-sufficiency services, including intake assessments, referrals, and housing counseling.

Additional Responsibilities Include:

• Utilizing basic skills to build rapport with clients and offering insights to the team regarding best practices, especially as it relates to promoting a low barrier, housing first approach.
• Functioning as a member of the Outreach team, contributing to daily needs, providing basic services to all day Outreach clients, facilitating group life skills instruction and conducting intake assessments with new clients.
• Employing components of de-escalation on a daily basis.
• Completing necessary record-keeping in the Salesforce and Homeless Management Information System (HMIS) databases and complete other documentation as required by agency and specific situations.
• Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, communicating a shift or incident summary to immediate supervisor and to other staff members as needed.
• Complete and submit time sheets and mileage logs in a timely manner, and in accordance with internal practices.

Physical Requirements

• Ability to travel throughout Metro Louisville to aid in apartment searches, meet with landlords or partner service providers and/or perform home visits, which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement. Non-local travel is not required.
• Ability to engage in standing or sitting for long periods of time, bending, light lifting, walking, or climbing stairs
• This position is full time, Monday – Friday, typically 7:45 AM – 4:00 PM (including a daily one-hour lunch break). This position requires occasional weekend and holiday hours.

Minimum Qualifications

• Associate’s Degree (extensive experience can substitute for education)
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have personal automobile, valid driver’s license, proof of auto insurance, and be willing to transport co-workers and/or clients

Preferred Qualifications

• 3 years of experience in working with the homeless population
• Spanish language skills a plus
• Experience with HMIS database
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency

Apply using the form below or email your resume and cover letter to hr@stjohncenter.org. St. John Center is an equal-opportunity employer.

Title: Sheehan Landing Targeted Case Manager
Reports to: Sheehan Landing Manager
Type: Full-time / Non-Exempt / 36.25 Hrs. Per Week

Description

Responsible for assisting homeless individuals in obtaining and maintaining permanent
housing and providing the ongoing support needed to maintain a stable living environment utilizing the principles of Housing First, Trauma-Informed and Person-Centered Care, Motivational Interviewing, Strengths-Based Case Management, and
Harm Reduction. Contribute to additional single-site permanent supportive housing
start-up tasks as needed.

Benefits

Paid Time Off (PTO) Vacation, Sick and Holidays
Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & IRA match (up to 3%)

Responsibilities

Work responsibilities will include but are not limited to:

• Identify client needs related to housing via engagements, interviews, observations, and assessments
• Conduct ongoing outreach to individuals experiencing homelessness
• Develop individual client service plans and document client/worker activity
• Conduct at least monthly home visits to clients in permanent housing
• Conduct life skills group meetings and coordinate annual events and celebrations for clients in permanent housing
• Make referrals and assist clients in connecting to community resources
• Accompany clients and/or provide transportation to service providers
• Conduct apartment searches, maintain landlord relationships, and act as liaison between landlords and clients in obtaining and maintaining housing
• Monitor the delivery and outcome of services provided to clients by medical facilities, social service agencies, and community resources
• Provide crisis intervention as necessary
• Complete documentation required by appropriate funding sources
• Participate in staff and community meetings
• Act as a member of the St. John Center frontline team and participate in daily functions and organizational responsibilities of St. John Center

Physical Requirements

• Ability to travel throughout Metro Louisville to aid in apartment searches and perform home visits which may require ascending/descending a full flight of steps, moving around in tight spaces, and other physical movements
• Standing or sitting for long periods, bending, light lifting, walking, climbing stairs

Minimum Qualifications

• Bachelor’s Degree in a behavioral science
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have a personal automobile, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Preferred Qualifications

• Bachelor’s Degree in a behavioral science
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have a personal automobile, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Apply using the form below or email your resume and cover letter to hr@stjohncenter.org. St. John Center is an equal-opportunity employer.

Title: Housing Case Manager
Reports to: Supportive Housing Manager
Type: Full-time / Non-Exempt / 36.25 Hrs. Per Week

Description

Responsible for assisting homeless individuals in obtaining and maintaining permanent housing and providing the ongoing support needed to maintain a stable living environment utilizing the principles of Housing First, trauma-informed and person-centered care, motivational interviewing, strengths-based case management, and harm reduction.

Benefits

Paid Time Off (PTO) Vacation, Sick and Holidays
Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & IRA match (up to 3%)

Responsibilities

The Housing Case Manager will:

• Identify client needs related to housing via engagements, interviews, observations, and assessments
• Conduct ongoing outreach to individuals experiencing homelessness
• Develop individual client service plans and document client/worker activity
• Conduct at least monthly home visits to clients in permanent housing
• Conduct life skills group meetings and coordinate annual events and celebrations for clients in permanent housing
• Make referrals and assist clients in connecting to community resources
• Accompany clients and provide transportation to service providers
• Conduct apartment searches, maintain landlord relationships, and act as liaison between landlords and clients in obtaining and maintaining housing
• Monitor the delivery and outcome of services provided to clients by medical facilities, social service agencies, and community resources provide crisis intervention as necessary
• Complete documentation required by appropriate funding sources
• Participate in staff and community meetings
• Act as a member of the St. John Center frontline team and participate in daily functions and organizational responsibilities of St. John Center

Physical Requirements

• Ability to travel throughout Metro Louisville to aid in apartment searches and perform home visits which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement
• Standing or sitting for long periods, bending, light lifting, walking, climbing stairs

Minimum Qualifications

• High School Education
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have personal transportation, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Preferred Qualifications

• Bachelor’s Degree in a behavioral science
• 5 years of experience in working with the homeless population
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency

Apply using the form below or email your resume and cover letter to hr@stjohncenter.org. St. John Center is an equal-opportunity employer.