Title: Safety and Services Specialist
Reports to: Director of Operations
Type: PRN / Non-exempt

Description:

Responsible for a variety of tasks related to internal and external security, supportive
services, and the compassionate, efficient delivery of assistance to the residents at the
Sheehan Landing residential complex.

Primary Responsibilities:

• Monitor and Support Property: Collaborate with other staff to ensure property is safe sor residents, staff, partners, guest and volunteers.
• Monitor Resident Flow and Safety: Oversee the orderly entry, exit, and movement of residents within and around the property; actively monitor for safety and address any concerns as they arise.
• Resident Engagement and Relationship Building: Develop respectful, compassionate relationships with residents, staff and partners; communicate and support property expectations; engage in housing-related discussions and goal planning with case managers and residents.
• Conflict De-escalation and Incident Response: Intervene in resident disputes with calm and professionalism; de-escalate tense situations and manage behavioral incidents appropriately.
• Provide Direct Social Services: Support residents with essential services such as obtaining identification documents, transportation passes, and referrals to other programs.
• Data Entry and Recordkeeping: Accurately document services and resident interactions in multiple databases and resident files as required.
• Coordinate External Services and Volunteers: Liaise with partner agencies to facilitate on-site service delivery; welcome and assist volunteers; fill in for volunteer roles when needed (e.g., coffee service, hygiene distribution, phone coverage, check-ins).
• Maintain Clean and Safe Environment: Help ensure the property and surrounding property remain clean, organized, and safe; assist with the sorting and distribution of donations and material goods.
• Support Staff Collaboration and Transitions: Work with leadership and case managers during shift changes and support cross-program collaboration by sharing relevant client needs and updates.
• Serve as Agency Representative: Greet and guide visitors, donors, and guests; serve as a welcoming and informative presence on behalf of the organization.

Additional Responsibilities Include:

• Utilizing basic clinical skills to build rapport with clients and offering insights to the team regarding best practices.
• Functioning as a member of the team, contributing to daily needs, providing basic services to all-day to guests, facilitating group life skills instruction, and conducting intake assessments with new clients.
• Employing components of de-escalation daily.
• Completing necessary record-keeping in the Homeless Management Information System (HMIS) and completing other documentation as required by agency and specific situations.
• Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, and communicating a shift or incident summary to the immediate supervisor and other staff members as needed.

Physical Requirements:

• Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications:

• High School diploma
• Basic computer literacy including word processing and Google suite
• Effective communication skills

Preferred Qualifications:

• Associate’s degree
• 2 years of experience in working with the homeless population
• Experience with HMIS

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.

Title: Residential Peer Support Specialist – Sheehan Landing
Reports to: Sheehan Landing Program Manager
Type: Full-time / Non-exempt/36.25 Hrs. Per Week, 12pm to 8pm

Description:

The Residential Peer Support Specialist at Sheehan Landing provides support and mentoring for individuals in St. John Center’s single-site program. In tandem with other members of the supportive housing team, the peer support specialist assists residents achieve their self-determined goals while providing support with connection to resources, The Residential Peer Support Specialist draws upon their lived experience to provide a unique level of authenticity and understanding with clients while offering insights to the team regarding best practices that align with Harm Reduction, Housing First, Trauma-informed and Person-centered models of service delivery.

Benefits:
Paid Time Off (PTO) Vacation, Sick and Holidays
Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education and a IRA match (up
to 3%)

Responsibilities:

The Residential Peer Support Specialist provides positive support and helps formerly
unhoused residents achieve housing stability through such activities as:

• Teaching and assisting residents with activities of daily living, and sustaining a new apartment
• Helping residents to locate and access community resources such as TARC, grocery shopping, food banks, employment, SNAP and social security benefits
• Accompanying clients to medical and mental health appointments as needed
• Initiating and engaging in conversations around harm reduction and recovery
• Accompanying clients seeking treatment and/or recovery support
• Assisting clients in creating and sustaining community connections
• Engaging in crisis intervention, supportive counseling, and life skills coaching
• Facilitating harm reduction and/or peer support groups, as necessary
• Document and communicate client interactions with data collection systems

The Housing Peer Support Specialist is a member of St. John Center staff as a member of the housing team and will:

• Function both collaboratively and independently
• Communicate in a clear and timely manner
• Align practices with program objectives, goals, and philosophies
• Abide by St. John Center guidelines and policies
• Document client interactions
• Adhere to confidentiality guidelines and maintaining healthy professional boundaries
• Exercise self-awareness to identify triggers and conflicts
• Advocate for clients and community needs
• Participate in staff and team meetings
• Cooperate with community partners, including the Sheehan Landing Property Management team
• Represent clients and the agency appropriately in public
• Embrace principles of harm reduction and recovery

Physical Requirements:

• Ability to travel throughout Metro Louisville to aid in apartment searches and perform home visits which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement
• Standing or sitting for long periods of time, bending, light lifting, walking, climbing stairs

Minimum Qualifications:

• High School Diploma or equivalent
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have personal transportation, valid driver’s license, liability insurance, and be willing to transport co-workers and/or clients

Preferred Qualifications:

• Completed the Kentucky State Peer Support Specialist Certification Training
• 2 years of experience in working with the unhoused population
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.